PT Canada In Basket - Paul Jenson and Ahuja Services V1
Paul Jenson - Ahuja Services V1
18 Pages of Multiple Exercises Including Cases, IN Mail and Problem Solving Analysis
Applicability - All except senior management
Time - 90 Minutes
Item - In Basket/ In Tray
Degree of Complexity - Moderate
Sold - Per Licence Per Use for V1
In-Basket / In Tray - In-Tray or In-Basket exercise is one of the most common exercises used in assessment centers. In normal workplace for an executive, there are two trays on his table, the in-tray and the out-tray. In the digital world today, however executives have the Inbox & Outbox in Microsoft Outlook.
The executive is supposed to deal with each item in their in-tray including passing necessary instructions, and then place in the out-tray [sent folder]. In the In-tray exercise, the candidate is provided a scenario where he is a new role holder of a fictitious company.
She/he has to go through multiple items in the in-tray and deal with them within the given timeframe, normally 90 minutes in Assessment Centers, as he may be required to go for urgent outstation meeting or scheduled to take some trip. He would therefore not be available to respond or provide further instruction or guidance to others in the workplace.
She/he is also provided with the organization chart of his department, a calendar and brief outline of the organization. The Assessors judge the candidate on the basis of his ability to prioritize the items, make correct decisions, give clear and concise instructions, ensure follow-up, planning & scheduling as per calendar, and identify critical issues, involvement of other stakeholders, delegation of responsibilities, and so on. In- Tray exercise is generally used for evaluating competencies like planning & organizing, written communication, problem - solving, execution skill, result orientation, decision making, risk taking, delegation of responsibilities, etc.